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Rolex Daytona “Darth Vader” New model 4131
Rolex Daytona “Darth Vader” New model 4131
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$350.00 From $300.00
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Rolex Daytona “Panda” Ceramic Bezel old model 4130
Rolex Daytona “Panda” Ceramic Bezel old model 4130
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$350.00 From $300.00
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Our common questions

Shipping Policies

Shipping & Customs Disclaimer

At Luxoria Azzurro, we are committed to carefully packaging and shipping every order. Once an order has been shipped and accepted by the shipping carrier, responsibility for the delivery process transfers to the carrier.

Please note the following:

  • We are not responsible for shipping delays, lost packages, misdeliveries, or any errors caused by the shipping carrier.
  • Customers are responsible for providing a complete and accurate shipping address. We are not responsible for packages delivered to an incorrect address provided during checkout.
  • International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer.
  • We are not responsible for packages that are delayed, held, confiscated, seized, or rejected by customs or any government authority.
  • By placing an order, the customer acknowledges and accepts these shipping and customs terms.

If an issue arises with a shipment, we will gladly assist in communicating with the shipping carrier when possible; however, we cannot guarantee the outcome of carrier investigations or customs decisions.

Do you offer free shipping?

For customers in Puerto Rico, most orders are delivered in person at no additional cost.

For customers in the USA and internationally, shipping rates vary based on destination and item type. You can view details on our Shipping and Delivery page.

HOW OUT-OF-STOCK ORDERS WORK

Some models displayed on our website may be temporarily out of stock in our local inventory but are still available to order.


When you place an order for an out-of-stock model, we immediately submit a rush order with our factory. The watch is typically prepared and shipped to us within 3–5 business days.


1. Factory Quality Inspection


Before the watch is shipped from our factory, it undergoes a detailed quality inspection. The movement, functionality, finishing, and overall condition are checked to ensure everything is working and looking as expected. You will also receive photos of your watch before it is shipped for quality confirmation.


2. Tracking to Our Location


Once the factory ships your watch to us, tracking information can be provided so you can follow the progress of your order while it is on its way to us.


3. Final Inspection


Once we receive the watch, our team performs a second inspection. We carefully check the watch again for quality, appearance, movement, and functionality to make sure everything is in excellent condition before it reaches you.


4. Photos & Videos for Final Confirmation


Before we ship your order, we will send you detailed photos and videos of your actual watch, allowing you to confirm the quality and condition of the product.


5. Packaging & Shipping


After the final inspection and confirmation, your watch is carefully packaged and shipped the same day or the following business morning whenever possible. You will receive photos of your packaged order and your final tracking information once your package has been shipped.

For orders within the United States, we ship via USPS Priority Mail, which typically takes approximately 3 business days after shipment.


OUR QUALITY COMMITMENT

Our process includes multiple quality-control inspections before your watch is shipped. We take these additional steps to make sure your order meets our quality standards and arrives exactly as expected.

Is the product I want available and in stock?

All items listed on our website have availability.

For Puerto Rico customers, inventory is verified again during the in-person delivery inspection.

If a product is marked as “special order,” availability will be confirmed with our suppliers before payment is processed.

What are your return policies?

Because all items are verified during an in-person handover (PR) or shipped with full inspection, photos, and video documentation, all sales are final.

Exchanges apply only to watches and only under strict conditions.

Please refer to our Return & Refund Policy for full details.

When will I receive my order?

Most of our products are delivered within 2-3 weeks. Specialty appliances may take up to 4 weeks for delivery.

Are you an authorized retailer?

Luxoria Azzurro is an independent retailer, not affiliated, sponsored, or endorsed by any brand.

All trademarks and brand names belong to their respective owners.

This allows us to source luxury items through verified suppliers and offer high-demand models.

Do you offer product warranties?

We provide a 1-year movement warranty on all watches, covering hidden mechanical defects not caused by impact, water damage, or misuse.

Accessories (bags, footwear, jewelry, sunglasses) are not covered under warranty unless specified on the product page.

Full details can be found on our Warranty Policy page.

What is a “special order”?

A special order is any item requested specifically for a customer that must be sourced from our suppliers.

Once confirmed and processed, special orders are non-refundable and cannot be canceled.

Customers may request a model change within 2 days if the supplier has not yet finalized the order.

Can I exchange an item?

Exchanges apply only to watches and only if:

  • Requested within 2 days
  • The watch shows zero signs of use
  • All accessories are included (box, papers, links, tags, seals)

If the watch shows signs of use, exchange is possible only after the original model is resold (estimated 2–4 weeks).

How does in-person delivery work?

For Puerto Rico customers, a Luxoria representative meets with the client to:

  • Present the item
  • Verify condition, specs, and accessories
  • Allow full inspection

Once approved by the customer, the sale is final.

How do I place an item on Layaway?

Our layaway program allows you to reserve an item with a deposit and make scheduled payments over time.

Items in layaway are removed from inventory and cannot be refunded or exchanged.

See our Layaway Policy for full details.

How do I know the item matches the photos and description?

Every item is inspected, photographed, and recorded before delivery or shipping.

For shipped orders, customers receive package photos and optional unboxing guidance.

For Puerto Rico deliveries, verification happens in person.

How do I contact Luxoria Azzurro for assistance?

You can reach us at:

📞 +1 (787) 422-9079

📧 info@luxoriaazzurro.com

📍 Carr 125 Km 15.2, Bo Hato Arriba Int, San Sebastián, PR 00685

Our team is happy to assist with product inquiries, delivery scheduling, or special orders.